Terms and conditions

1. Scope

These terms govern removals, packing, storage and associated transport carried out by Removals of London for customers across Greater London and the City, and on moves leaving London. They become part of our agreement once a written quotation is accepted.

2. Permissions and third parties

Where a move requires a parking bay suspension we will apply for it on your behalf. Where a building requires notice, a booked window, a lift reservation or evidence of our insurance, we will provide those on request.

We cannot guarantee that any permission is granted, that a granted suspension is clear on the day, or that a building will confirm within a useful period. Where a permission is refused or outstanding, the quotation states the alternative arrangement, which is most often collection and storage rather than a cancelled booking.

3. Surveys and quotations

Every quotation follows a survey, which fixes the volume, the access at each end, the depth of packing, whether goods are to be held, and what permissions the addresses require. A written quotation stands for thirty days from its date, against the inventory taken at that survey.

Where the inventory changes we tell you before continuing and confirm any revised figure in writing. Nothing is altered on the day without your agreement.

4. Completion days and chains

Where your move depends on a property completion, the date and the hour keys are released are outside our control and outside yours. We plan for a wait and the quotation is written on that basis.

Where completion fails after we have loaded, goods are held secured or placed into store rather than returned to the property, and delivery follows when the chain moves. Any additional charge is stated on the quotation rather than invented afterwards.

5. Booking and payment

A booking becomes firm once the quotation is accepted in writing and any deposit stated on it is paid. A deposit is returned in full on cancellation more than fourteen days ahead of the booked date; inside that window some or all may be retained against costs already committed.

The balance falls due as the quotation states, and in any event within fourteen days of the invoice date unless agreed otherwise in writing. Interest may fall due on anything unpaid after that.

6. Access, and communal parts

Describing access at both ends is your responsibility: floors, lifts, lift door openings, staircases and their turns, loading bay heights, and any parking restriction.

Communal halls, staircases and lift cars are protected as standard. Where access proves materially different from the description and the job therefore takes substantially longer or needs other equipment, we raise it with you at the time rather than adjusting an invoice quietly.

7. Goods we will not carry

Hazardous and prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition and similar. Nothing perishable and nothing living; plants travel at your own risk. Money, jewellery, deeds, passports and medication should stay with you.

Where a property is let furnished, goods belonging to the landlord are not moved without the landlord's written instruction.

8. Cover

Goods in transit and in store are covered to the level your quotation and storage agreement state, subject to the exclusions written there. Declare anything of unusual value before the move so it can be handled and covered properly.

Cartons packed by you are covered for loss or damage arising from our handling but not for damage attributable to the packing itself.

9. Storage

Goods we hold are loaded, inventoried and recorded at the collection address. Charging runs from the collection day in the periods the storage agreement sets out. Reaching held goods is by arrangement and requires reasonable notice.

Where storage charges go unpaid and written notice allowing not less than thirty days has been given, we may exercise a lien over the goods and ultimately sell them to recover the debt, accounting to you for any surplus.

10. Matters outside our control

Planning gives us no authority over traffic, weather, road or street closures, a goods lift failing, a building withdrawing a booking, port or crossing disruption, customs processing, or a chain collapsing. Where any of that bears on your move we tell you at once and work out the best remaining option with you.

11. Moves outside the UK

Customs clearance on a European move is handled by us or our appointed agent against the inventory taken at your property. You are responsible for obtaining the documents marked as yours on the relevant country page and for the accuracy of what you tell us for the declaration. Duties, taxes and charges imposed at the destination are payable by you unless the quotation states otherwise.

We do not carry out sea or air freight. Where a destination requires either, we will say so rather than accept the booking.

12. Claims

Tell us as soon as you notice loss or damage, and in writing within seven days of delivery or of goods leaving store. Keep the item and its packaging so both can be examined. A late report may limit what the cover will meet.

13. Cancellation by us

Work that would be unsafe, unlawful or impossible for reasons beyond our control may be cancelled or postponed, with sums paid for work not carried out refunded.

14. Law

The law of England and Wales governs these terms, and its courts have jurisdiction over any dispute arising under them.

Anything unclear?

Ask before you book, on the contact page.