What people ask before booking a date

In most of inner London, yes, and in a good deal of the outer boroughs too. A residents' bay is not somewhere a removals vehicle can simply park for a day, and the penalty for assuming otherwise arrives by post.

We do, against the street and the dates. What we need from you is the exact address and as much notice as you can manage, because the processing is not instant and the fee and lead time vary by borough.

It happens. We survey a second standing point before the day and crew the job for the worse of the two, so a blocked bay means a longer carry rather than a cancelled move.

A few — red routes, some market streets, and a handful of very narrow addresses. Where that is the case we will tell you at survey and plan a shuttle rather than pretend it will be fine.

Our vehicles are compliant and any charge that applies to the journey is accounted for in the quotation rather than added afterwards.

Because the communal parts are their responsibility and they want evidence that damage to them is covered. It is a reasonable request, it is now close to universal in managed blocks, and we send it as a matter of course when you tell us who to send it to.

Many can and some do. Leases and house rules commonly restrict moves to weekdays or to stated hours, and a few prohibit weekends entirely. Ask the week you sign rather than the week you move.

A slot in the building's diary during which the lift is yours, usually with protective panels fitted. In a large block the good slots go quickly, so book as soon as the building will accept one.

Then it is stairs, and a crew sized for a lift will struggle. We ask about the lift's reliability at booking, and in blocks with a history we crew for stairs from the outset.

As standard, at every level and in every building. Marked communal walls are the most common post-move dispute in a shared entrance and very nearly all of it is preventable with runners and corner protection.

Talk to us at offer stage and firm the date at exchange. Anything committed before exchange is a hope rather than a booking, and we would rather hold a provisional slot than take money against a date that may not survive.

Because money moves up a chain in order and the household at the bottom is paid last. A long chain means a later key release, and we would rather plan for that than be surprised by it with a loaded vehicle.

We wait, and the plan already assumes we might. That is why our start times look early. A crew waiting is a manageable cost; a crew sent home and recalled is not.

The load stays secured and goes into store rather than back into a house you have just emptied. We return when the chain moves, and the booking contract sets out how that is handled.

Yes, and in a difficult London chain it is frequently the calmest option available. It removes the completion-hour problem from the day entirely.

The state of the room once the furniture has gone, because that is what the check-out is judged on. Leave a gap between the move and the inventory appointment, photograph each room as it clears, and book the clean into that gap.

Yes, and on commercial work out-of-hours is normal rather than exceptional. The plan runs backwards from the downtime you can afford rather than forwards from an office hour.

Tell us the schedule and the dates at the brief stage. Where the lease end and the new start do not overlap, storage in the middle is the answer and it needs planning rather than improvising.

We crate, transport and place it. Disconnection, reconnection and anything involving live systems or a server rack stays with your own people or a specialist working alongside us.

All of them, and the City. The site groups London by access regime rather than by borough, because a mansion block in W1 and one in SE10 need the same things while two houses in the same postcode may not.

As long as the answers take. Everything is inventoried at collection and the storage agreement sets out access and the notice we need to bring things back out.

No. We will talk usefully and tell you what the survey will be looking for, but a figure given before anybody has seen the stairs, the lift or the street is a figure that gets revised.

Across the UK with one crew and one vehicle throughout, and into western Europe by road. Four European routes have their own pages here.

The measured volume, the access at both ends, how much packing you want, whether anything is held, and the permissions the addresses require. That last item is the one this site takes seriously.